I wasnt able to connect my child’s phone properly and now I cant get into her phone at all. They AI robot just told me now i have to contact the phone company or manufacturer!! What?! Your app got messed her phone up. Thanks for nothing. Cant get a hold of any live person to help

Cómo hacer para que ella tenga acceso a tres números de teléfono sin rennet que bloquear el tlf

Lately it has not reflected the messages he texts from his device, I have noticed how he has been on social networks but I have not received reports, previously I could see when it was in use on social networks and consequently it also reflected his messages to me.

I got the app to help my 15 year old son stay on the right track. I had it for a few days and the app worked ok. It was really challenging setting it up. The link codes didn’t match, and they couldn’t be edited to put the right one in. I had to do several resets of the program and my phone to get it to work. When it did however it was great! It did allow me to disable apps on my sons phone (they just disappeared on his phone during the disabled times); I could see his location, etc. However, after a few days the app just went haywire! I couldn’t see any of his activities, it didn’t allow him to access school required education apps, even when all apps where enabled. It just became difficult. I like the idea of the app. It just didn’t work out for us.

I just want to block certain apps and websites during homework time across phone/mac, just to limit social media. It only seems to allow scheduling for apps to be blocked. Websites are only blanket blocked via categories, and when I ask the help bot it tells me to go to “routines” but nothing in the app is labeled routines. If you could tell me what I’m missing that would be great, I just want her to not be able to hop on Instagram via the app or browser for set times.

Do not purchase this app I bought this app to monitor my 11 year old daughter’s phone and it literally crashed both our phones and I had to take them to Apple and get them fixed

I had some issue with kids’ iPhones. Some of the game were blocked communication between app and their servers. It was distracted to start up the game and never be able to the games unless to skip installing profile/update via Wondershare FamiSafe Connect. Without this control, FamiSafe cannot perform their full potential. I requested to fix this issue and Customer Support Team rapidly responded to me even it was the end of year season. They kept posted update, and within a few weeks, their development team made a magic! Now, my kids can play their game without any issue (except parents’ rule), and we can supervise their device fully. I wish I could give them 10 stars! Thank you for this fantastic job!

Downloaded for child monitoring and restrictions. Primary issues: 1. Forces you to disable Apple “find my” feature on iPhone, which creates other challenges. 2. Support for Mac is riddled with bugs. 3. prevented kids from accessing school content even after I removed ALL restrictions. 4. After receiving a message that the installation had been corrupted on child pc and being prompted to re-install, was prevented from either uninstalling old version or re-installing new version. 5. email tech/customer support is inadequate and requires entirely too much (wasted) time and effort. Finally gave up. Took me several hrs to remove the corrupted app on the pc. Then uninstalled from every other device. Earnest effort on behalf of wondershare, but don’t work for me.

It is near impossible to get in touch with someone from the company to provide help. I eventually figured out how to send a message and was reduced to emailing back and forth….meaning I had to wait to receive an email before I could resolve. The issue is, I was never able to resolve. What’s worse is when they would email me, they sent bits and pieces of information that was incomplete so I had to email them again for clear instructions. Most importantly, the app worked initially but stopped working. It sends me explicit notices from my child’s phone when she isn’t even using it. I let that nuisance go. Then my screen locked for my other child and they told me I had to upgrade controls which I never had to do when I initially installed the app or my daughter’s phone. After upgrading, I had to give control to my computer (because you can only upgrade using a computer) and iPhone to FamiSafe. Now my phone does not work properly….it all of a sudden says VPN at the top and I can’t view the items in my email without removing VPN. If I remove VPN, then I don’t have access to the internet and I can’t download. After searching on the internet, I learned that FamiSafe is using VPN in order to run and has more access than I would like. It also downloaded FamiSafe Jr and I can’t delete without deleting the parent app which the first takes up more storage space. It also required me to redownload the apps that I previously installed.

I downloaded this app to keep track of my 11 year old son and the websites/apps he’s accessing. I was directed to activate it on the computer but as soon as I did, my phone did a restart. When it came back up, I couldn’t access my apps - including my emails and banking accounts - or search on the internet. I spent over an hour at Verizon and on the phone with Apple to fix it and it was ultimately determined it was the fault of the app as it directly correlated with the activation. I reached out to Wondershare customer service (which there is no option for FamiSafe when you call in, it’s every other application they make). I was able to talk to Carlo who repeatedly offered to email me instructions to troubleshoot (the email I didn’t have access to). After 30 minutes of repeating myself, I asked to speak to a supervisor and he refused. He did send me an email requesting screenshots of the issue. However, I had to reset my phone to factory settings as deleting the app and my account didn’t fix anything. This is a complaint from other iPhone users on an Apple thread. I wanted to like this app - it seemed user friendly (according to pictures in the App Store) and tracked everything I needed. But the poor customer service and the stupidity of it blocking the parent has me researching other parental control apps.