I don’t know what is going on. I never had any problems until this update. This week I’ve had movies glitch, stop, kick me out. Tonight I can’t get rid of poorly synced closed captions.

app takes literally minutes to open. you broke something.

Great service but I had to suspend my account since the most recent update 11.0 completely broke the login page and has remained this way for weeks. Please fix!

I have been member since the beginning. The content is unmatched. My favorite feature is always the what’s on now. Last month, they released a new version which put format over content. It very pretty but all of the content is truncated with a … i am sure it was very expensive but not very practical for users of the service. Fire those developers!

Edit: I don’t know what the developer response is talking about. I’m up to date on iOS and I’m writing a review about Criterion’s 11.0.1 update, which is the newest available now, and my ENTIRE watch list got wiped out, there is NO playback speed control anymore, and there is NO access to downloads unless going into airplane mode, all of which is a total downgrade. I might as well just use Kanopy if there isn’t playback speed or easy access to downloads since it doesn’t feel like a waste of a subscription fee. Original: Why did my entire watch list get wiped out on this app update? And what happened to playback speed? I’m gradually piecing back my watch list but finding out playback speed is eliminated has driven me to cancel. Also, I should be able to view my downloads without having to put my phone into airplane mode, you just made this app terrible for no reason. The September 24, 2026 update has to be the worst one yet and I’m cancelling because you hired a terrible developer for this update who just made the user experience worse.

Great movies, miserable app experience. Trying to watch a downloaded movie while traveling often fails, and the most recent update deleted all of them from my device, which sucks because I don’t have good enough internet to download them again for 16 hours of planes and layovers. It seems like it’s always like this. No other streaming app gives me this kind of trouble consistently

Worked fine for years, now GEOBLOCKED and incredibly unhelpful support, blaming my device, my ISP, and/or me. Who’s in charge there, Criterion?

i love the Criterion Channel streaming service, but am extremely disappointed that they are forcing me to buy a new ipad to keep using the app that has been perfectly fine for years until now. I will have to rethink my subscription :(

I signed up for this service and when I went to watch a film tonight amid a raging northeastern storm I couldn’t, because these so called artists have handed the keys to some uptight software engineers who decided if you’re one update behind you get NOTHING. Can’t click on anything. And the app update is broken. I’m sure Godard and Hawks and Kaurismäki are all smiling at the idea of a movie theater that throws out patrons when they are found wearing last season’s watch. Criterion had one job.

Following the forced update to version 11 it is no longer possible to sign in.