Their “free trial” end up costing me $149. I went to cancel the subscription and they claim they will send out a reminder as to when the trial ends. I did not get a reminder and now short of $149 for a service that I don’t use.

ADN

Gotta hand it to the MyHeritage.com folks. They have the best product.

I want to report that I am having trouble reading the full messages people send me and sending messages myself. I hope no one else has this bad experience—since it isn't the first time this has happened, and others have also had issues with the app or the system regarding sending, replying to, or viewing messages. I want to report this so that the situation does not happen again.

One hundred percent

App seems like a great alternative to a desktop interface but after reviewing documents or people in my tree the app becomes unresponsive and freezes until I close the app and restart it. Then I have to find the ancestor again and go through all the previous steps. Also I can't compare info as easily here as I can on my computer. So I find the app to be of limited use. But if all you need is a place to read what you've already researched and documented then this might be of more use to you.

The app itself is already behind a roughly $150/year subscription, which is expensive enough on its own. But then one of the most useful and appealing features—using your photos with LiveMemory—is essentially another paywall. After only a handful of generations, I was prompted to purchase an additional Photo plan just to continue using the feature. For a service that already charges a substantial annual subscription, putting one of the main photo features behind another subscription feels excessive. The technology is genuinely impressive, but the pricing model takes away from the experience. I shouldn’t have to keep paying more and more just to access the features that make the app worthwhile. Very disappointing. I expected much more value for the price.

Trying to reach any real person is horrible and takes weeks or months to do so.

I ordered the free trial and the same day. I canceled the free trial. It’s so confusing. So I’m thinking that’s it. What happens two weeks later I get a notification. My hair just has charged me almost $100 for years worth of service that I didn’t even sign up for. That’s what they did. You can’t even call the people to talk to a lot of person. AI just giving you some automated answers you got an email customer service. I think that’s a little pathetic for a place to charge you that kind of money and they’re so great but they don’t have people what you actually cancel your free trial when you actually cancel it and the reason that is so they can charge your account and now you have to go to weeks of trying to get your money back and then you don’t get your money back from my hair. It’s your then you gotta file dispute with your bank. It’s been a nightmare down with these people a

I have used MyHeritage for at least a decade, but I have struggled with an issue all year. Their customer service is all Ai and you can't reply to their support emails which are totally off base! And, it takes WEEKS to even get their non-helpful reply! Prior to having this problem, I thought My Heritage was great. I'm ready to quit!