Works much better now. Content is great

No way to login to digital subscription. The app’s help has more to do with content creation rather than using the magazine. The digital subscription is clearly an afterthought with no thought of maintaining the application.

The magazine looked amazing on first look, but the app reviews made me very hesitant. In the end I’m thrilled I opted for the online and paper subscription. The app works just like other main brand magazines and is beautiful - functionality even from a mobile phone is fine (just like any other reputable magazine) and the content is awesome. I did have a glitch after first subscribing where I could not download the first month’s subscription but after emailing customer service I couldn’t believe how fast they reacted and ensured I could read this issue - they responded within a handful of minutes to my email and about an hour later everything was working fine. Some of the best customer service I’ve experienced with a vendor - not sure why other has such problems, but according to Imbibe folks just don’t reach out to them and instead just complain. Imbibe customer service in my experience has been extremely fast, helpful, and overall makes me very confident in my purchase. I can’t wait for my next issue and would think this is an awesome resources for cocktail aficionados to industry professionals. Imbibe, thank you for such a great experience!

At least I’m getting the printed version.

The login process, after paying for a subscription, is mind-numbing, nonsensical, and nonfunctional. Navigating the actual app feels like a decade old website. I will be asking for the $5 extra I paid for digital access to be refunded. AWFUL.

I love imbibe in terms of content but this app is AWFUL. And they don't give you the digital subscriptions you've paid for....

Digital subscription is not immediately. It’s been close to a week after the purchase and they say the payment hasn’t been posted so content will not be ready to show ok the account. My credit card has been already charged. They keep telling me after a week I will be able maybe to se the content

I purchased a digital subscription on their website, but am unable to view any content after logging in. Called support and they told me to wait “until Thursday” for it to activate. Who ever heard of such a thing? Purchasing digital content that you don’t get immediate access to? Well, here we are a week and a half after I purchased a subscription, yet I still don’t have access to anything. I guess I got ripped off?

Wish I had seen all these reviews before I purchased a 2-year digital subscription. I’ve read the print edition for years and loved it, but this app is completely non-functional. It won’t even let me login. It won’t even say “incorrect password”... it just reloads the page without logging in. If I try other methods, such as entering my name and address, it says “account not found”, even though I HAVE AN EMAIL WITH A LINK TO MY DIGITAL SUBSCRIPTION. If I try to look up my account by using my account number, there aren’t even enough spaced to enter in all the numbers!! What a joke.

Please fix your app. I purchased this in hopes that the reviews were exaggerated. However, all the reviews are correct that this is not user friendly. I am disappointed as a customer that there has not been a response to these complaints. Work on it.