I have never successfully to do play back view history. It always failed to connect. When the tech guy came to fix the issues, I can see in my phone, but after he left age days later, it failed to connect. I don’t know what the real issue and why a simple app has such a hard time to do just a simple thing of play back? Not even better than amazon ring that has only $100.

I don’t think I could hate this platform more. We spent an exorbitant amount of money on a camera system only to discover that the accompanying app is nearly unusable. It’s been a crap shoot - unreliable. Unpredictable. Frustrating. And tech support has been useless. Do NOT recommend.

I’ve been used to Nest cameras and their app of how they record 24/7 and flag motion. I just had ICRealtime cameras installed on our house and only want to access the cameras live and playback on my ipad and iphone. Just the basic process of watching live and playback is so inconsistent. Works sometimes and then doesn’t work. Example, during playback it would be nice to scroll through the playback and see the video display with the scroll. Instead I have to press the fast forward button and sometimes pressing it nothing happens. Sometimes I select what cameras I want to view for playback and go to playback and press Play button and nothing happens. This app is very old school and really needs a modern interface.

When you open the app to select the DVR you want to view, you have to press a small black button on a black screen marked by a super thin red circle, almost impossible to see most of the time! WHY not make the button white like the device list? Many times it takes me 3 or 4 tries before I get it right.

Literally replacing entire hardware on 6k sf home because of this app. Worst experience ever. Junk. 2001 technology.

App crashes every time

Not sure who actually uses this but it doesn’t work.

This is the dumbest app. I used this a few year ago I knew where to look. Now I have little icons that don’t make sense. Not sure why but when I click on playback, hit home for list of cameras I hit front door abd the backyard pops up but the header says front door at the top but at the bottom left the image says backyard. Why have cameras if nothing works right. I’m so upset I spent all this money for nothing.

I contacted customer service months ago about the update causing stream to not work on iPad without killing the app after opening it. I was told a fix was in the works. It still doesn’t work. Do you plan to fix this issue!

Been waiting since 13 July for them to fix the connection failed problem between the remote app and iPhone the “connection failed “ happens when you’re trying to view cameras from your iPhone … ( said it would be fixed within two weeks) … meanwhile a month later still waiting….