By neil courses
I recently joined NORDVPN and am a bit of a beginner to VPNs and rely on them for help . So far they have been very responsive and helpful. It is great to not have to worry about your transactions being hacked when you are at an airport or hotel.
Terrible customer service
I used them for nearly a year. Then out of the blue it stops working. Somehow my login was no longer linked to my iTunes payments, despite using the exact same login and email the entire time. First time they “extended” my service, then it stopped again. Second time it happened they “extended” through the current iTunes receipt, but would not provide any information on how to join my payments from iTunes back to my login.
On the tech side, it’s a mediocre service. It has decent web security but I’ve found glaring issues that show you are using a VPN which means some networks or potential hazards can detect this too. Hulu works mostly on Nord when you are outside the US, Netflix will work to whichever Nord setting you locate. Amazon prime video will not work at all, while running Nord.
There are no options for testing or security as you would find on other VPN servers. Not sure why it’s been so highly rated on tech forums, unless they paid for placement? Not worth it in my opinion. I’ll find another service.
By A MomMom
Slows down my speed tremendously. I end up turning it off. Won’t be renewing after subscription is up. I contacted support. The tech told me to connect with Canada which I did, hoping that my speed wouldn’t be affected. Almost instantly I got a notification from my credit card that they had put a lock on my card because I was out of the US! I had to call them and explain why. I am happy that I have a credit card company that is actually looking out for me. I’m not happy that I’m having such a time with VPN.
Great VPN, Great App
By Prasand J
After using NordVPN in my NAS for over a year, having tested its security, and being very satisfied with the speeds ... I recently tried the app since I got the new iPad Pro, and would be using it on public WiFi. The app is easy to use, well-designed, and has a great UX albeit very bare-bones (almost no configurability, the only one option is the ability to turn on or off the kill switch). Regardless, it is very well thought-out / executed, but there are some things I’d change.
1. When you auto-connect / quick connect either using the app, the VPN button in iOS’ settings, Siri Shortcut, etc. what determines the server being connected to? If it’s the last connection ... what if the last connection was an accident, or a rarity / exception? There should be quick connect settings. So users can for example, always quick connect to the fastest server in a particular area (even if it’s not local). Also, the explicit option to always quick connect to the fastest server closest to the user. Because sometimes obscurity isn’t a concern but latency is.
2. VPN On Demand, inherently allows you to whitelist certain networks by adding the option to the VPN configuration profile. However, there are no whitelist options in NordVPN. So the VPN configuration profile it submits leaves VPN always on, or you have to disable that and always connect manually. Adding a whitelist, and a blacklist would allow people to automatically enable VPN when connecting to certain WiFi networks. For example, if whenever someone is at Starbucks they always use the WiFi, VPN would turn on automatically because they blacklisted Starbucks. And it would connect using network preferences chosen in the settings of example 1.
3. Siri Shortcut ... I immediately made use of this feature, when I saw I couldn’t selectively enable NordVPN on certain networks. I baked it into a custom script and added it to my Adobe Lightroom workflow. In the beginning of the script / Siri Shortcut I list all of the safe WiFi networks, then check the current network against that list, and if I’m on a WiFi network not on that list it enables NordVPN.
It works as expected, but I had to program around a few quirks. Since the NordVPN app needs to visually load for the Siri trigger to work, it sometimes hangs if the triggering process is too quick and NordVPN’s app loses focus too soon. So there was a need to put a 3 second pause after triggering a NordVPN connection to ensure it always connects.
That is a problem.
As a programmer / Senior Developer I was able to catch that, but not many would. I think most would programmatically continue their steps trusting that NordVPN is connected, thinking they are safe when sometimes they might not be. The connection doesn’t always hang, it only does sometimes. Most wouldn’t even see the sometimes when it hangs.
If VPN on demand worked with whitelists and blacklists, this wouldn’t be a factor. Since they’d always be on VPN when needed.
If it wasn’t necessary for the app to load for the quick connection to occur, then it also wouldn’t be an issue. As NordVPN would establish the connection in the background and hanging upon losing focus wouldn’t be relevant. The fact that iOS can turn on the VPN connection without opening the app, reflects that it “might” be feasible to achieve that. Perhaps as the Siri Shortcut development evolves in the app, loading the app visually will become unnecessary, and the connection will always succeed.
Still the app gets the job done, and having tried many VPN services over the year, I’m very satisfied with NordVPN overall and highly recommend it. — Hopefully these matters will be addressed. I look forward to it’s evolution.
Since using VPN, all my devices are having even more problems uploading than before. That’s disappointing. However, I do enjoy access to websites that would otherwise be blocked because of Europe’s wonderful GDPR.
Their interface is very difficult to deal with. It takes way too many taps/clicks just to find a server, and the favorites are entirely useless if you don’t know what city the server is in because all they show is a stupid number.
How hard would it be to show the city name everywhere instead of the entirely useless server number? Just show the freaking city name.
I advise you not to take out a long term subscription until you’ve tried it for a few months and decided if the crappy user experience suits you.
Great idea but disconnects a lot
I like the idea, but I keep getting disconnected from the server, at which point I have to stop what I’m doing, come
back into the nord vpn app, and reconnect.
Speed is a problem
My WiFi without NordVPN is in excess of 200Mbps. With app it is often less than 10Mbps. Have interacted with staff. They offer many suggestions, but typically require changing settings, but Settings in the IOS NordVPN app are essentially non-existent. My year subscription is almost done and I will not be renewing.
Ticket: ID #2125670. Completed all suggested actions including using OpenVPN, IKEv2, UDP, TCP, and multiple servers. Ookla shows consistent down of about 10Mbps and up of <4Mbps.
Come back again!
I’ve been trying different VPN’s in searching for the best one and eventually I came back to NordVPN. Best performance for now!
Do not work in israel
Sites that supposedly work in Israel l only, do not work when connected to any of the Israeli servers.