Last season, my NFL Game Pass Season Pro subscription allowed me to choose any combination of one, two, three or four live games in Multiview on Apple TV. It was one of the most useful features of the service. My annual Season Pro subscription automatically renewed through Apple on September 8, 2026, for $179.99. It has the same “Season Pro” name, but Multiview is no longer included. DAZN has taken functionality I previously paid for and moved it behind the more expensive Season Pro Ultimate tier. Even paying for Ultimate would not restore the same Apple TV experience. DAZN now restricts Apple TV users to combinations selected by DAZN. Custom “Build Your Own” Multiview is only available through a computer browser. AirPlay and casting are blocked, so customers must physically connect a computer to their television to regain something the Apple TV app previously handled directly. The upgrade process is another mess. DAZN says existing Season Pro subscribers can upgrade to Ultimate with a one-time payment. However, my DAZN account says the subscription is managed by Apple and provides no upgrade option. Apple’s subscription page also offers no Ultimate tier, only the option to cancel. DAZN therefore advertises an upgrade route that is not actually available to me. Its documentation and account structure are confusing and contradictory, with regular DAZN plans, NFL Game Pass plans and device-specific limitations scattered across different pages. This is not an improved service. It is a deliberate downgrade: automatically renew the customer’s annual plan, remove a valuable feature, place it behind a higher-priced tier, restrict it further on Apple TV, and provide no functioning upgrade path. I am never surprised by DAZN’s poor service, but this is particularly unacceptable.

I signed up on the web using my Google account. I went to login on Apple TV, and there’s no option to sign in with Google, only username and password. I tried to reset my password through the regular login flows and it said I couldn’t since I signed up with Google. I contacted support and fought with the AI bot (which gave me wrong answers) to get to a human, who also didn’t know what to do about it. They transferred me to someone else who never responded. After lots of digging on my own, I found a buried link to reset my password through a different flow, which actually let me do it. After that, I was able to login to ATV with that password. There wasn’t anything in the help to suggest I do this, I had to figure it out on my own. I’m so tired of companies that don’t try their own stuff. If they had, they’d quickly see where many customers were going to hit a dead end. More likely (since lots of people have reported this same thing) they know about it, and just haven’t bothered to fix it. IT’S UNACCEPTABLE THAT YOU’RE SELLING A SERVICE THAT PURCHASERS CAN’T USE. (Why does that have to be said?) If you don’t support “Sign in with..” on all devices then DON’T SUPPORT IT AT ALL.

Pure garbage. Keeps crashing. Doesn't play smoothly. Doesn't let you rewind smoothly. Doesn't work on my MacBook Air. Need to go through the Web browser.

Doesn’t work and they refuse to speak or compensate my subscription!!!! BBB will be contacted!!!

I have tried restarting my tv, my internet and my Roku, nothing works for hockey games. The picture is at least 10 seconds behind the audio. Huge disappointment!!!

Excellent app would and recommend it to friends and family👍

Awful app, awful service. Their geolocation features prohibited me from being able to use the product that I paid for, and they referred me to my ISP. My ISP said it was on their end, because they use shady third-party data. They then basically told me to get screwed, they can’t fix it, and that I cannot have a refund. Bad company, bad app.

Sitting in Spain, where Dazn has exclusive rights to broadcast, app says F1 content not available in my location. Am sharing location, etc. no wonder people get vpns.

If you’re looking for the Home of Boxing you’ve found it! Current and classics all in one place! No Zuffa nonsense here

I subscribed to DAZN to watch a specific boxing event and did not realize I was entering into a 12-month commitment at approximately $50 per month. When I later canceled, I learned that cancellation only stops renewal and that I would continue being billed monthly through August 2027. I contacted customer service and explained that I did not believe the annual financial commitment had been clearly presented to me when I subscribed. DAZN refused to terminate the contract early. I was then offered a downgrade to a $20.99/month plan as the only way to reduce my ongoing payments. Thankfully, before accepting, I specifically asked whether the downgrade would keep my existing August 2027 termination date. Only then was I told that downgrading would start a NEW 12-month contract. I declined. Consumers should read every detail extremely carefully before subscribing to DAZN, particularly anything described as an annual plan paid monthly. My experience has left me extremely dissatisfied with both the subscription structure and the options offered by customer service.