Video plays but no sound. How does that happen

Today is Wednesday April Eleventh 2024

The entire app doesn’t have any volume on our end. Has anyone else experienced and resolved this?

All my other apps have volume. I checked the volume made sure the volume button worked. Uninstalled same thing.

My daughter loves this app but after a few months the sound stopped working. So even though I paid for the yearly subscription last year she never watched it. She wanted to watch it this morning so I paid for the monthly subscription (yearly one was expired) thinking that by now there shouldn’t be any issues. Unfortunately still no sound. I have tried everything I can think of, including deleting app and reinstalling but still no sound.

Looks fun but I do not know why you have to pay for it 🤷‍♀️thanks tho 🤷‍♀️

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What’s wrong with the app? No sound?!

Can’t get the audio to work anymore. Please help.

You need more games, options etc