Constantly updating the system that seems less user friendly, messes up my tabs already set up, messes up inventory. Does not integrate well with quick books (and why do even have to have a separate system for accounting???) Prices keep getting raised, now charging extra to load a gift card. Just keep taking more and more from small business.

Having same GTIN issues when adding new inventory. This has been reported by numerous businesses. In addition, today the vendor button disappeared in the in edit item pages. We need an update to fix these issues ASAP

Adding items to the inventory with “Receive stock” feature in the “Inventory” tab fails. GTIN validation is broken completely. Support doesn’t understand when this is reported and hangs up. The app is functionally not working. Support doesn’t understand how the app works in any office. It was a surprise to the support staff that the “Receive stock” feature exists at all. It’s clear Square doesn’t understand how retail in general or their own applications work. Impossible to inform them either.

It is very great for my mom and dad’s business

A must have

New update made transactions slower

There’s a huge issue with the items tab that makes taking inventory a headache and a half. Whenever you exit an item page it snaps back to the top of the screen, forcing you to scroll down to your position after correcting each individual item. Furthermore, in larger categories, it will randomly snap to the top of the screen while scrolling down making it even more of a nightmare to deal with. Most of the rest of the issues I have with the app are negligible inconveniences, but this is something that seriously needs to be fixed ASAP.

We cannot get our account manager to ever respond. Once they have you committed, you’re just a number. Also, during the sales process, they tell you they can give you any report you ask for but something as simple as “sales by supplier” cannot be generated.

I use Retail for iPad with voiceover active. Square works well enough for me to run my store, but it has some problems, and those combined with Square's not so great accessibility policy irritate me greatly. Elements formatted as lists won't read aloud with voiceover. A good example of where to find some of these are on the pages listing hardware for sale. Items with multiple options aren't sellable with voiceover, if items are sold manually rather than scanned at the register. The screen to select which option to sell won't come up at all. Square's policy on accessibility bugs wastes hours of time, each time a new issue comes up. They will not look into it until the app user, in this case myself, contacts Apple and has them confirm that the problem isn't an issue with the screen reader itself. They require a chat transcript and ticket number in order to consider looking into accessibility bugs within their apps.

Overall the square for retail app has functioned well for us. However, this latest update just made applying a discount a lot more cumbersome. Previously, to apply a discount meant swiping the item name listed in the cart part way across the screen to reach the “apply discount” menu. Choose the discount to apply, hit save and move on. This new version requires us to tap on the name; tap on discounts (from a list of 4 or 5 other choices); tap on the discount; tap on save; tap on save again; and finally move. A lot of extra tapping to get the same results. It has lengthened the checkout process considerably and having extra choices in the mixes has caused some confusion. I’d like to see a change log with reasoning behind such changes