Kinda convinced some of these reviews are fake
1
By Hawke K.
I have been struggling with Lenme for weeks now. All I want is a simple cash advance or to look at possible loans, but no. Instead, when I need customer support to help me resolve an issue that's making it so I can't connect my bank, I get some initial attention from an AI bot that can do absolutely nothing to help me .... and then silence. For days. OVER A WEEK! I tried making a new account to see if I could get around needing the help of customer service--nope, still needed them to fix something I can't.
Again, upon contacting customer service, I get a short intro with an AI bot, again actual literal days of silence, all while they're "looking for a team member to help" .... and as we speak I am still waiting on a "team member to be assigned to me," a thing which has not happened to me for weeks now. Brother, where are these real, live, breathing human team members Lenme claims to have???? Did Lenme fire them all, foolishly thinking AI could do a very human job? I want to be clear that I have tried out many other cash advance or lending apps, and never once have I needed to contact customer service. I'm also the kind of person who helps OTHER people with their computers/phones, and I repair electronics as a hobby. I'm not clueless when it comes to using apps or filling out applications.
But somehow that still isn't even the worst of it. Even if you wanted to, you can't get that AI bot's attention in the customer service chat after that initial review. You cannot ask for help, say you have another problem, or want to talk to a customer service rep. You simply won't get a response regardless of what you type. If Lenme's a house, it looks big on the outside, but then when you knock on the door, you find out the lights may be on, but the door is unlocked, and when you step inside, you find out the building is completely empty.
To say the least, Lenme is a complete and total nightmare. Not at all this "fast and easy" experience people are referring to. (If there even ARE real people writing these reviews.) Fast and easy? Lenme? Nuh uh. Lies, lies, lies!