I downloaded Roll by ADP because I wanted to run payroll for my S Corp. Intuit’s prices have been steadily increasing and this seemed like a good option based on YouTube reviews. I filled everything out, including sensitive financial information and power of attorney forms, then every time I logged in after that it started me from scratch as if I had never registered. I had an email from my bank confirming that Roll was connected to my business account. I emailed customer service because my two help chats in the app were not helpful. Customer service said they had no record of my name or my company. The next day, all of my corporate information appeared properly in the app, but it repeatedly says that they are still finalizing my company setup and to try again in a few minutes. This has now been going on for a day and a half. Not sure when those few minutes will end… This concept has so much potential, but it simply doesn’t work in its current form. I’m going to give it one more day and then I’m going to cancel and go with a more expensive service.

Phone app only, no desktop version, buggy and cumbersome.

My company just started using this stupid app. I can see no way to access anything via a website or a windows app. I download all my pay statements to my computer. Don’t see a way to do that on this. Also not happy that there is no extra app security that I can set up such as facial recognition or whatever. There should be access via ADP site also so you can actually go online to see your stubs and information. Not everyone runs their lives via their phone. Not happy at all

I've asked for a password reset 4 times over the past hour and have not received no code!

I don’t usually write reviews but if I give you all my documents you should give a reason for cancellation. My experience with Roll Payroll Application was highly unsatisfactory. Out of the blue, my account got cancelled, and despite my efforts to find out why, the customer support offered no explanation. This lack of communication and transparency is a major letdown, leaving me frustrated and questioning the reliability of the service.

I personally would not recommend this app. They say it is user-friendly, but it is not. It is actually far from it. I have had ADP payroll for about five years. but since I know longer have employees and only have contractors, you cannot use ADP payroll. You have to use Roll by ADP. There is no one for customer service. There is no phone number to contact anybody if needed I do not recommend this.

Firstly the app never worked for me, I gave them all my information and they said it would take a few days to approve. It never worked i messaged them it’s like talking to a wall. Even after getting in contact with them them my account still didn’t work. Secondly I understand that this is an Ai app so I knew I was going to be talking with a chatbot, it would’ve been great if the chatbot can actually help you instead of giving generic answers, also another reason I got this app was that if you needed assistance you’d be able to contact support. It’s literally impossible to get in contact with support! I was only able to get to support after telling the chatbot I wanted to cancel my account /Subscription a bunch of times and I finally got a number. After calling I was on hold for over 1 hour before actually getting to talk to somebody. I really wanted this to work, maybe in the future they can fix all these issues but I wouldn’t recommend this it’s a waste of time.

Please do not use Roll services. They missed two quarterly state filings and have cost me hundreds in penalties. They only answer via chat so you feel absolutely helpless when the government sends you an alarming letter. I wrote them in the chat and they simply said “Not showing a tax form for MN for 1Q23”. When I asked for them to deal with the issue immediately, he said that they will email me when they have more information. Please spare yourself the trouble and use another service.

Just love the convenience

I love Roll by ADP. It is so convenient to use by mobile and easy to access on the computer.