PriceSmart App

This app used to be good but a recent update made it so you have to log into your account every single time you open the app. It’s incredibly annoying when you want to open up the app and you have to manually log in every time when you have to present your membership at the entrance or to check out. This of course holds up the people behind you and sometimes the employee lets the person behind you go in front of you because the app takes forever to load after logging in. Please fix this.

It doesn’t work at all…

It’s so hard to use especially when we don’t live in El Salvador I always try to do online shopping to deliver but now I’m having issues because I can’t renew my membership and they never answered the phone number it’s provided.

I’ve tried everything I’m trying to spend $500 right now online with delivery. It keeps asking me for my invoice or my number I keep putting in numbers and nothing works. I tried to call they don’t pick up. This is such a joke. I’ve been five hours doing this five hours man.

Takes for ever. Always have to sign in look for password and takes for ever to load while one is entering the store. Really makes no sense

Firstly, you must sign in every time you open the app, it does not remember users. Secondly I ordered a $100 order for delivery to come at 2 PM. No order showed up and I got a text that night saying that there was an order waiting for me to pickup. I paid $8 extra for the delivery that never happened and have not been refunded.

The Login using Face ID feature has disappeared since this update. Please reinstate same

After going to read Terms and conditions it brought me to a webpage and trying ti ge back to my cart is a exercise in futility. The app keeps tellin me to go to app and uts an endless cycle. And trying to get support is useless. It took me 5 years to be able to login after going to the store multiple times qnd being promised a call ftom a technician.They are always never available

Google translation: La aplicación no volverá a la lista de búsqueda después de ver un artículo. Tienes que crear una nueva búsqueda repetidamente solo para encontrar un artículo que quieras comprar... Soy un lector de etiquetas. ¡Qué agravamiento total! Tampoco se enumera el peso ni la cantidad. ¡Loco! ¿Por qué gastaría más de 20 dólares en un artículo sin saber cuánto voy a conseguir? The app will not return to the search list after you view an item. You have to create a new search repeatedly just to find one item you want to purchase… I am a label reader. What a total aggravation! They also do not list weight or quantity. Crazy! Why would i spend $20+ dollars on one item without knowing how much I am going to get! I hope the web base PriceSmart is better.

1. Getting into the store requires showing the membership. The issue is that the app logs out very often and it’s a hassle having to login every time I want to enter the store. 2. Purchase history stopped showing purchases made after September 15th 2023