I would love to put 4 stars but I have an issue with not having my black card access unlocked. Personally, I am a club member with back card access through my Active&Fit. Any chance developers could be able to improve that for members who have membership through their insurance?

The QR code for the gym pass hasn’t worked in weeks. Have tried uninstalling and reinstalling multiple times but no success. Have to give phone number every time I come to the gym. Other users have shared same experience. Please fix app thanks

My code to log in doesn’t work anymore anytime i try logging in it freezes and wont let me get in

QR code scanner never shows up for me to check in. Manually checking in with an employee is a hassle

Please update the system thing because my phone has not been able to pull up the QR code for a week now

Love the comfort while working, the assistance is always there for you!

Ever since the update, the QR code never loads. I’ve deleted and reinstalled the app and even created a new account but it still doesn’t work. Such an inconvenience

App won’t show the QR code needed to check in. Fix it!

QR code doesn’t work on iPhone 15 pro on the latest iOS update, need to fix that asap

I was excited about checking in with my phone instead of using the key tag, that is, until it didn’t work. I keep getting the “well, this is awkward” error message no matter how many times I link my account. It worked only 1 day after the initial sign up and then went back to being…useless. I was told that many Optum members are experiencing the same issue. I have complained twice within the app but it hasn’t seemed to be very effective. If this app check in worked for me, I would give it a higher rating. UPDATE: I received a response from the developer 2 months later and my concern was not addressed in the response. I never mentioned the Apple Watch check in and that’s what their response was about. Duh! Meanwhile, the check in feature on my iPhone is now working. I happened to stumble upon it without any notification from the developer. Gee thanks.