I’m trying to get this feedback to Ticketmaster support and UI/UX developers. (A) A tip to help users of the existing system who have “Accept Transfer” failures. (B) A small tweak to reduce these failures for users. THE GLITCH: When accepting a ticket transfer on an iPhone, the transfer may only work within the Ticketmaster App, and the transfer fails if you are logged into both the app and anywhere else, including a web browser on the same phone. But clicking the “Accept Transfer” email link opens the mobile browser and immediately demands login credentials. The login page doesn’t show a link to open the transfer in the App instead. Once you login in the browser, you’re doomed. (a) Transfer won’t work in the web login. (b) After login there is an “open in app” link, but after being simultaneously logged in on the web and app, this also causes failure. WORKAROUND FOR USERS: If users hit the "Back" button on their mobile browser instead of attempting to log in, the browser returns to the previous page where the hidden "Open in App" banner becomes visible at the top. Clicking that banner successfully bridges the transfer to the native app. (I wasted many hours before finding this workaround.). Please add this to all relevant channels of help. SUGGESTED PRODUCT TWEAK: Please update the transfer landing page code so that the "Open in App“ banner remains permanently visible on the login web page itself. This simple UI change will allow users to bypass the browser login entirely and seamlessly claim their tickets inside the Ticketmaster app. Also consider making the label “Open in App (Recommended)”.

Order a transfer ticket on here and when i got the email for it ended up never so i tried all there troubleshooting and still never worked. Tried to call customer support and sent me to voicemail everytime. Ended up losing those tickets. Then i bought another 2 tickets and now it’s saying the event is in the 3 days and i can’t use them when i on my receipt it says it is today. Never have had this many issues ever with a ticket app before 10/10 do not recommend.

Horrible service

Great seats and low price love it. Everybody can afford to pay 700 200 or whatever thanks it gives my grandchildren an opportunity to see a concert which in other words not be able because of the high price thank you so so so so much love, Chris Brown and Usher.

I set up to pay in installments until checkout. I was automatically billed for the total. Thanks for nothing.

Recent update removed the ability to filter by genre and made finding everything harder.

Ridiculously over priced for “service” to purchase tickets.

i feel like a hostage for having to have this on my phone after paying 100$ for a ticket to a local show.

That’s crazy

I put in for an upgrade. They gave me the tickets but I never saw that it wasn’t finalized. I thought it was a done deal. Only to find out 4 hours until event time that it got voided. I understand that the agent on the chat typed that I had a set amount of time to reach out to them because the person I talked with later said so. But I never saw anything to tell me it wasn’t done. When I was finally able to use the app again the next morning it showed me I had the tickets. I feel extremely let down and like when I’m looking at the my tickets section. A huge notice should automatically pop up telling me it’s not finalized. The person on I eventually talked to on the phone was of no help. Why was some simple little online chat message the only time there was an attempt to tell me it didn’t go through.